Return Policy

Return Policy

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Introduction

1. Scope: This Return Policy applies exclusively to physical devices purchased through our eCommerce website. It outlines our procedures for returns and exchanges of these items. Please note that digital items, including but not limited to digital currencies, software, and digital services, are not covered under this Return Policy.

2. Agreement: By purchasing physical devices from our site, you agree to this Return Policy. If you do not agree with the terms herein, please refrain from making such purchases.

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Returns and Exchanges Procedure

1. Eligibility: Returns or exchanges are accepted only for physical devices that are defective, damaged upon arrival, or not as described on our website.

2. Notification Period: You must notify us within 30 days from receipt of your physical device to qualify for a return or exchange.

3. Initiation Process: To initiate a return or exchange, please contact our customer service team via our Discord channel here.

4. Approval and Return Shipping: Upon approval, we will provide instructions or a return shipping label for returning your physical device.

5. Return Shipping Costs: Unless the device is defective or incorrectly shipped, the customer is responsible for return shipping costs.

6. Exchange Shipping: We will cover shipping costs for the delivery of exchanged physical devices.

7. Inspection and Outcome: Received items will be inspected, and you will be notified of the approval or rejection of your refund or exchange.

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Refund Policy

1. Refund Approval: Refunds are processed for eligible returns of physical devices to the original payment method.

2. Refund Timing: Please allow 5-7 business days for the refund process, depending on your bank or credit card issuer.

3. Shipping Costs: Original shipping costs are non-refundable.

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Exclusions

1. Opened or Used Products: Physical devices that have been opened or used are ineligible for return or exchange, except in cases of defect or damage.

2. Sale Items: Physical devices purchased on sale or with a discount are final sale, except when defective or damaged.

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Policy Limitations

1. Customer Damage: Returns or exchanges may be refused if the physical device is damaged due to customer misuse or neglect.

2. Purchase Verification: Returns or exchanges are only accepted for physical devices purchased directly from our website.

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Extended Customer Rights

1. Fair Processing: All returns and exchanges of physical devices will be processed with transparency and fairness.

2. Customer Support: Our team is ready to assist with any questions or concerns regarding our return policy for physical devices.

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Additional Provisions

1. Policy Changes: We reserve the right to update this Return Policy at any time.

2. Legal Compliance: This Return Policy complies with Minnesota and federal consumer protection laws for the sale of physical goods.

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Contact Information

For inquiries or assistance regarding this policy, please reach out to our customer service team via our Discord channel here.