1.1 This return policy governs how we handle returns and exchanges for products purchased on our eCommerce website.
1.2 By purchasing products on our website, you agree to the terms of this return policy. If you do not agree to this return policy, please do not purchase products from our website.
Returns and Exchanges
2.1 We accept returns and exchanges for defective or damaged products, or if you receive the wrong product.
2.2 To be eligible for a return or exchange, you must notify us within 30 days of receiving your product.
2.3 To notify us of a return or exchange, please contact us at firstname.lastname@example.org.
2.4 If your return or exchange is approved, we will provide you with a return shipping label or instructions on how to return your product.
2.5 You are responsible for paying the shipping costs for returning the product.
2.6 If you are exchanging a product, we will cover the shipping costs for the new product to be sent to you.
2.7 Once we receive your returned product, we will inspect it and notify you of the status of your refund or exchange.
3.1 If your return is approved, we will initiate a refund to your original payment method.
3.2 Refunds may take up to 5-7 business days to be processed by your payment provider.
3.3 Shipping costs are non-refundable.
4.1 We do not accept returns or exchanges for products that have been opened or used, unless they are defective or damaged.
4.2 We do not accept returns or exchanges for products that are on sale or discounted, unless they are defective or damaged.
5.1 We reserve the right to refuse a return or exchange if we determine that the product has been damaged by the customer.
5.2 We reserve the right to refuse a return or exchange if we determine that the product was not purchased from our website.
6.1 If you have any questions or concerns about this return policy, please contact us at email@example.com.